Shipping, Returns, and The Drip Club Satisfaction Guarantee
Free Shipping On All Orders Over $75
UPS is The Drip Club's preferred shipping carrier. Orders that select UPS Ground as the shipping method will experience delivery times as shown on the map below.
Order Shipping and Processing
All orders usually ship out of our warehouse within 3 business days from the date on which the order was received. To avoid delays in shipping, please make sure that all orders are placed with a correct and valid name & address. Orders that are placed after 12:00PM PST each day may be processed the following business day. Any orders placed during the weekend (Fri-Sun) are processed the following business day. We do not ship on holidays and/or weekend.
Most orders are delivered between 2-5 business days, depending on how far the delivery address is away from Los Angeles, California. Please understand we are not responsible for any delayed or damaged orders caused during the shipping process, but we'll do our best to accommodate any special shipping instructions. We do not ship on holidays and/or weekend.
We offer UPS and USPS Priority Mail Shipping. Free shipping does not apply to expedited orders.
Orders with any type of expedited shipping, high order value, different bill to/ship to addresses may be further verified for security reasons. Please note that if your order is flagged for further verification, the shipping date will change depend on when we're able to clear your order.
While we make our best effort to ship orders immediately, we are unable to guarantee delivery on any certain date due to different shipping time variances.
Due to state regulation, we must confirm your shipping and billing addresses match. Otherwise, we will not be able to release your order from our warehouse. Once your order is shipped, you will receive a phone call from us confirming so.
No coupons, no handling charges, no hidden fees – just fast, free shipping on orders over $75 all day, every day. The Drip Club offers Free Shipping on all orders over $75 shipped to the Contiguous United States, a.k.a. the lower 48 states. Unlike other retailers, we do not require coupon codes, nor do we charge hidden handling charges, because at The Drip Club, Free Shipping truly means FREE SHIPPING. The free shipping option will automatically appear at checkout as a shipping option for qualified orders.
Free shipping does not apply to orders going to AK, HI, PR, Guam, Saipan, Virgin Islands, APO/AE and other non-contiguous US territories will be offered standard shipping charges. Orders under 13 ounces will be shipped USPS Priority Mail, while order over 1lb and above will be shipped UPS Ground.
International Shipping Policy
Due to TPD, we are no longer shipping to the EU.
Pursuant to our commitment on delivering the finest-quality e-liquids to vape enthusiasts all over the world, we offer international shipping to the following select countries:
- Hong Kong
- Korea (South)
- New Zealand
- Puerto Rico (US)
- South Africa
- US Virgin Islands
- Virgin Islands (British)
International order are processed within the standard 1-2 business day and will be shipped via USPS Priority International which may take 3-4 weeks for standard shipping. Your shipping method and estimated delivery date will be determined when you enter your address at checkout and once you receive a shipment confirmation. Please note that international and local border and customs agencies may inspect your international shipment, pursuant to the applicable rules and regulations that govern the importation of commodities into the country and/or locale that the respective agency serves. There may be local import tariffs and/or import regulations associated with the importation of products purchased from The Drip Club, and it is the sole of the consumer to be aware and informed of any applicable local/municipal regulations, laws, and potential consequences associated with the purchase, shipment, and/or use of any products purchased from The Drip Club.
Additionally, some international orders may require additional processing time to allow for verification and/or customs inspection. By purchasing products from The Drip Club and designating an international (outside of the United States) delivery/destination address, the consumer explicitly and expressly agrees that The Drip Club bears no responsibility or liability for any delay, seizure, legal action, or other consequence that may arise as a result of the shipping of any purchased products to the aforementioned international delivery/destination address. Furthermore, international customers agree to be responsible for all local taxes, import duties, tariffs, and/or brokerage fees that may be assessed by their local customs officials and/or agency.
The Drip Club’s Satisfaction Guarantee
The Drip Club is the #1 fastest-growing e-liquid sampling service and retailer for good reason: we stand behind our product and firmly believe that providing exceptional support after the sale is just as important as providing our customers the best deals and an enormous selection. You'll find that The Drip Club is the ONLY e-liquid retailer to offer a Satisfaction Guarantee – just another reason why we're your #1 choice for e-liquids and vape accessories on the web.
Returning a Product
If you wish to return a product that you've purchased that you are not satisfied with, you may do so within 5 days of receipt for a store credit, less a 25% processing and handling fee. The product returned must be in its original factory packaging, and in sealed and new condition.
Due to the nature of our products, all sales are otherwise final.
If free shipping was offered and chosen for your order, the actual shipping cost that was incurred to us by the shipping carrier will be deducted from your store credit or refund.
You must obtain a Return Merchandise Authorization number (RMA #) prior to shipping your return. We reserve the right to refuse RMA requests if our Satisfaction Guarantee is being abused. Please note to carefully package the product when you are shipping it back to us to fully protect it in transit.
If the product is returned and cannot be restocked due to shipping damage and/or used as deemed by a returns processing specialist, then a minimum 50% processing and replacement fee (actual fee will vary depending on condition of return) will be deducted from your store credit/refund. There will be no refunds made for products that have been opened or used.
While we strive to provide exceptional support to all customers and will help to make the return process as painless and easy as possible, we are not responsible for lost or damaged returns.
Obtaining an RMA for Return
To obtain a return merchandise authorization number (RMA #) for return, follow the directions below:
1. Send an email to firstname.lastname@example.org
2. Provide your full name, order number, reason for return, and a good contact phone number to reach you at.
3. Allow 1-2 business days for a response from a customer service representative.
Please note that we reserve the right to refuse RMA's if our return policy is being abused. You will need to carefully package the product when you are shipping it back to us to fully protect it in transit. While we strive to provide exceptional support to all customers and will help to make the return process as painless and easy as possible, we are not responsible for lost or damaged returns.
ALL RETURNED ITEMS MUST be returned in new condition with no damage or modifications to the outer packing or to the product itself.
Order Cancellation/Package Refusal
We ship most orders within 1-2 business days of receipt. If your order has been shipped, we are unable to make any changes to the order including cancellation. Every effort will be made to accommodate the cancellation of your order if your order has not been charged and/or shipped. If your shipment is already in transit, we may not be able to cancel your order. Please contact us immediately upon receipt of order so that we may issue an RMA for your return. Upon the processing of your return, we will provide you a store credit for the full value of the products purchased and returned.
Any orders refused and therefore shipped back to TheDripClub.com will receive a partial refund if the item is received in new condition; the partial refund would be the remainder of the payment after the subtraction of the actual shipping costs TO and FROM the buyer and a 25% re-stocking fee. In cases where your item received FREE shipping, we will only assess a valid shipping fee for the return postage (whatever UPS/USPS charges us). If the item returned has been damaged in transit, the refund amount will be at the sole discretion of TheDripClub.com.
Refunds may take up to 7-10 business days before funds appear in your account.